The Nonprofit Management Handbook: Operating Policies and Procedures

GENERAL

Research Abstract
The Nonprofit Management Handbook: Operating Policies and Procedures

The handbook is designed for daily use as a guide for nonprofit leaders and managers who are seeking to implement those plans and policies required to bring about the excellence or quality transformation within their organization and to develop their own policy and practices manual, to draft policy statements, update management procedures, and establish more effective management systems.

The Operational Policies and Procedures Handbook has been divided into parts:

  1. Management and organization.
    A comprehensive overview of nonprofit management and organizational policies, with particular emphasis on continuous quality improvement

  2. Human resources.
    Specific guidance is provided concerning the board of directors, staff and volunteer development, and managing today's volunteers in the training process.

  3. Employee compensation and benefits.
    Thorough coverage of such vital policy areas as effective personnel policies, performance evaluation and management, employee-related benefits, and compensation management.

  4. Fund-raising.
    All major areas of fund-raising policy needed by nonprofits are covered, including: annual giving, planned giving, capital fund appeals, special gifts, corporate support, grantsmanship, direct mail, donor software, and fund-raising assessment.

  5. Marketing.
    Customer focus is an essential component of a successful marketing program. Both are covered in this section.

  6. Consultants.
    The functions and services of fund-raising and organizational development consultants for nonprofits are explained.

  7. Financial management.
    Explains the essential elements of nonprofit accounting, budgeting, and what managers must know about unrelated business income.

  8. Laws and regulations governing nonprofit organizations.
    Law, taxation, fund-raising regulations, lobbying and advocacy, and legal issues concerning volunteers are outlined in this section.

Throughout these sections, the handbook offers:

a. Drafts of policies, procedures and statements specifically for nonprofits.
b. Management, quality and continuous improvement practices.
c. Established models for use by staff and volunteer managers.
d. Accepted techniques explained and illustrated.
e. Sample plans, forms, records, and reports specifically for nonprofits.

CONTENTS
Part I. Management and organization.

  1. Total quality management by Ellen Earle Chaffee and Lawrence A.
      Sherr.
  2. Implementing total quality management: a proven strategy by
      Joseph R. Jablonski.
  3. Building a total quality culture by Joseph E. Champoux and
      Lenore B. Goldman.
  4. Problem solving with information and analysis by Gay Lumsden and
      Donald Lumsden.
  5. Leadership, values and the nonprofit organization by Elizabeth
      Power.
  6. Empowerment and teamwork in the quality organization by
      Denise Gallaro, Michael E. Knight, Gay Lumsden and Donald
      Lumsden.
  7. Strategic planning and management by objectives by D. Kerry
      Laycock.

Part II. Human resources.

  8. The board of directors by Barbara A. Burgess.
  9. The total quality approach to staff development and training by
      Larry J. Geringer.
10. Volunteer development: individual and organizational considerations
      by Janet L. Unger.
11. Managing today's volunteers in the training process by Pamela G.
      Arrington

Part III. Employee compensation and benefits.

12. Designing effective personnel policies by Diane M. Disney.
13. Performance evaluation by Mark D. Michaels.
14. Employment-related benefits by Diane M. Disney.
15. Compensation management by Mark D. Michaels.

Part IV. Fund-raising.

16. Fund-raising overview by James M. Greenfield.
17. Direct Mail fund-raising by Constance Clark.
18. Membership development by Constance Clark.
19. Annual giving programs by Nan D. Doty.
20. Planned giving, by Lynda S. Moerschbaecher and Erik D. Dryburgh.
21. Capital fund appeals by Charles E. Lawson.
22. Special appeals by Sara H. Skolnick.
23. The corporate support marketplace by Lester A. Picker.
24. Grant proposal writing by Lynn Lee.
25. Fund-raising assessment by James M. Greenfield and John Dreves.
26. Donor software management by Howard J. Rhine.

Part V. Marketing and communications.

27. Marketing by Eugene M. Johnson.
28. Developing a customer focus by Michael E. Knight and 
      Denise Gallardo.

Part VI. Consultants.

29. Fund-raising consultants by Henry Goldstein.
30. Consulting for total quality improvement: beyond the expert role 
      to empowerment by Kenneth L. Murrell.

Part VII. Financial Management.

31. Accounting by Richard F. Larkin.
32. Budgeting by Ruthie G. Reynolds.
33. Unrelated business income by Jody Blazek.

Part VIII Laws and regulations governing nonprofit organizations.

34. Law and taxation by Bruce R. Hopkins.
35. Fund-raising rules and regulations by Bruce R. Hopkins.
36. Legal issues in the involvement of volunteers by Jeffrey D. Kahn.

Index.

The handbook is designed for daily use as a guide for nonprofit leaders and managers who are seeking to implement those plans and policies required to bring about the excellence or quality transformation within their organization and to develop their own policy and practices manual, to draft policy statements, update management procedures, and establish more effective management systems.
BIBLIOGRAPHY

Book
Connors, Tracy Daniel
0-471-53702-0 (h)
943 p.
December, 1992
PUBLISHER DETAILS

Wiley (formerly John Wiley & Sons, Inc.)
111 River Street
Hoboken
NJ, 07030-5774
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