Arts Intranet

Megan Pagado

One of my favorite sessions at this year’s National Arts Marketing Project Conference in Charlotte, NC was the very first session I attended: Stereotypes, Exoticism and Cultural Competency.

Moderated by Jerry Yoshitomi of MeaningMatters LLC with panelists Rosetta Thurman, Mayumi Tsutakawa, and Michelle Witt, it addressed the use of stereotypes and other “shorthand” in marketing.

In short, stereotypes are the boxes in which our brains sort information to simplify the world around us. Because they’re the easiest, quickest way for storytellers to create a character in our heads, they’re everywhere—from sitcoms to, of course, marketing messages.

I had one overwhelming takeaway from the session: Marketers are creators of public perception and need to take that responsibility seriously.

At the beginning of the session, we were asked to think about a time that a stereotype had bothered us. After sharing that experience with a person nearby, we were invited to share our frustration with the rest of the room.

It fascinated (but didn’t surprise) me how many of us were just downright frustrated by assumptions that have plagued us or our art. From exoticism and heteronormativity to common perceptions of art forms like opera, we were all frustrated about something. (The term “HULK SMASH!” was even used to describe one person’s feelings!) 

David Armano of the Harvard Business Review recently published six 2012 predictions for social media.

Although he made some inaccurate predictions about 2011, here is what he is suggesting for 2012 (with links added by me):

"Convergence Emergence. For a glimpse into how social will further integrate with "real life," we can look at what Coca Cola experimented with all the way back in 2010. Coke created an amusement park where participants could "swipe" their RFID-equipped wristbands at kiosks, which posted to their Facebook account what they were doing and where. Also, as part of a marketing campaign, Domino's Pizza posted feedback — unfiltered feedback — on a large billboard in Times Square, bringing together real opinions from real people pulled from a digital source and displayed in the real world. These types of "trans-media" experiences are likely to define "social" in the year to come.

The Cult of Influence. In much the same way that Google has defined a system that rewards those who produce findable content, there is a race on to develop a system that will reward those who wield the most social influence. One particular player has emerged, Klout, determined to establish their platform as the authority of digital influence. Klout's attempt to convert digital influence into business value underscores a much bigger movement which we'll continue to see play out in the next year. 

Tim Mikulski

CNN's What's Next blog recently published a list of current social media outlets/apps that could take over as the "next Facebook" if everything falls into place.

While there has been wild speculation in the past that other products would have replaced the big blue 'F' by now, it hasn't happened; however, I'm pretty sure that I never thought MySpace would be replaced either (p.s. have you checked out what Friendster has become?).

So, here's a quick rundown that CNN provided with links and my added commentary in bold after each description:

Highlight (number of users unpublished): This "social discovery" app was the buzz at this year's South by Southwest Interactive, a conference in Austin, TX, that makes or breaks many tech start-ups. Essentially, the app aims to give people real-time information about the people all around them. “San Francisco is a city of 800,000 strangers," Highlight founder Paul Davison told Time. "You sit on the bus next to each other. You stand in line next to each other. You go to bars and meetups to meet each other. You walk by each other on the street. And you don’t know anything about anyone you see.” This app seems move intrusive than Foursquare, so I'm not sure people will give it a shot.

Path (3 million users) Founded by ex-Facebooker Dave Morin, Path has a couple things going for it that Facebook doesn't: It's mobile-first, which is important in a world where people tend to network on their phones more and more than on their desktop computers; and it's intimate. Path caps users' friend lists at 50 people, ensuring that you're actually communicating as the real you with people who you really know in real life. An app redesign won Path a new wave of support from the early-adopting tech public, but a privacy snafu in February, during which it was revealed that Path stored users' phone contact lists, may have eroded the trust of some people. Morin apologized for that data slip, saying it was accidental and had been remedied. Privacy concerns aside, it seems like it's what everyone intended Facebook to be—a more limited circle—and that could prove to be a draw for people like me who had to friend his entire high school class for reunion planning purposes. Also, there is an Instagram-like photo feature with Path that adds some value. This might be my pick as the next potential Facebook.

Shoshana Fanizza

Every time I send out an email or post to my blog, I end with my signature, “Cheers to happy and loyal audiences” and a quote by James Stewart, “Never treat your audience as customers, always as partners.”

I am a firm believer that building a happy and loyal audience is exactly where our focus needs to be, and treating your audience as a partner is one of the many management shifts we can make in order to create a happy and loyal audience.

So, you want an audience that supports you, and you want them to be loyal to keep them coming back for more. What are some actions you can take to make this happen?  Here are my top 5 suggestions to get you started:

1. Begin with knowing yourself.

If you don't know who you are and what your art is all about, how will you be able to attract the right audience for you and your art?

This step means defining who you are down to the letter so you can brand properly and set up your marketing messages to speak clearly about who you are, what your art is, and provide the exact image that matches you and your art.

This is a crucial step. I have seen many artists and arts organizations that are not well defined, and their brand is mainly a copycat of their industry at large. What makes you unique is a better objective and will attract the best audiences for you.

2.  Get to know your audience.

When I start a session to discover information about a client's audience, I mainly ask both demographic and psychographic questions. I am finding that most of us know the demographics. However, when I ask what the main hobbies their audience enjoys or what other art forms they go to or if they have any issues with your venue, I usually get the answer “I don't know.”

Tim Mikulski

Trying to garner the attention of local media for something happening in the arts can be a daunting task -- particularly if you live in a major media market with only a few newspapers, a handful of TV stations, and one or two radio stations interested in community affairs.

It's even harder to find out how your local school board voted on your district's arts education budget or how your state legislative candidates feel about funding for the arts.

All of that is beginning to change thanks to the world of local blogs and websites that are now becoming what used to be the areas covered by a community newspaper, but with easier access and greater availability to everyone.

Local blog sites are everywhere and should be leveraged for all of the above, particularly the "ist" blogs, as they provide a ton of city/regional coverage for the arts, as well as local government actions, etc.

Large cities like Washington, DC also have neighborhood blogs that serve a smaller niche like Prince of Petworth and Penn Quarter Living.

But, there are two websites (although not quite national yet) that often fill up my inbox when it comes to my numerous Google News Alerts for a variety of arts and arts education news --  Patch.com and Examiner.com.