Arts Intranet

Katryn Geane

 

While sitting in the second row of seats looking at heat and confetti maps of sample websites, I was reminded of the number one reason I love attending the National Arts Marketing Project Conference (NAMPC): all these smart people are sharing information that I get to go home and use, and everyone else will think I'm a genius.

OK, maybe not that last part, but how lucky can we get with colleagues who are willing to help us out like this? I'm as much of an internet nerd as the next new media manager, but it seems that there's a new resource or tool every week that promises to track, update, monitor, and help you do something with your website, and I can't be the only one who doesn’t have oodles of extra time to be cruising the internet testing new tools.

In the measuring and improving your ROI session, Caleb Custer and Dan Leatherman presented a metrics-driven and scientific method-inspired "try, learn, think" cycle for testing and implementing changes to an organization's website.

By using tools they introduced as well as now old standards like Google Analytics, they urged us to "prove the user's expectations right and they will feel more in control" (paraphrased from Jakob Nielson) and therefore happier with their experience with your site.

Plunk, Clue, Crazy Egg, and others were offered as options for testing user interface, and there were resources for tracking links, segmenting visitors, optimizing landing pages, and then even more about email layout and design, A/B testing…and so on, and so on…and more.

Doug Borwick

I have, for most of my life, been suspicious of the “growth is good” assumption that we often make in this country or did as I was growing up. (Sometimes when I replay in my mind the famous Gordon Gecko speech from Wall Street, it’s not greed I hear him praise but growth.)

At the risk of appearing to trivialize something that is incredibly serious, cancer is a demonstration (an extreme one to be sure) that not all growth is beneficial. Less hyperbolically, the quest for resources to support program growth as well as the need for expanding infrastructure to sustain it often creates a situation in which the mission out of which the program sprang gets left in the dust. The attention required to amass funding and personnel gets in the way of focusing on the reason the program was created. But that is a systemic (and management theory) issue that I am sure others participating in this Blog Salon will address.

Some in the for-profit world have been questioning the merits of “bigness” for years. Right-sizing, just-in-time production, and Jim Collins’ Hedgehog Concept (for focus on a core) and “Stop Doing List” (one of my favorites) all address the issue that big is not necessarily better, even in financial terms. In the not-for-profit arts world, the recent University of Chicago study, Set in Stone arrives at a similar conclusion about the dangers of facilities creep.

My principal interest is in effective community engagement in the service of creating healthier communities. This work is relationship driven and relationships cannot be mass-produced. However, as I discussed in a blog post some time ago–The Magic of Small Groups–megachurches, in creating and nurturing small subsets of the whole, have discovered a volunteer-labor-intensive path around that problem.

Neil McKenzie

Our economic growth is stuck at a snail’s pace and at the same time our federal government seems unable or unwilling to find any meaningful solutions. States and local governments across the nation are scrambling to develop their own economic development plans and strategies to fill this void.

In the past, local economic development usually had a large public expenditure component that involved raising money (taxes) to build public works projects such as roads, bridges, and public venues. Many of these efforts were also based on subsidizing new businesses through tax incentives or direct subsidies. The problem now is that public money is in short supply and using these methods are limited if nonexistent.

While most businesses have experienced less demand for their products and services and have reduced their workforces, there are many companies that are expanding. There has been a fundamental shift in the goods and services we produce as the world has become flatter through international trade and new technologies.

Many of these companies are part of what has become to be known as the “creative economy.” The creative economy is characterized by companies whose products and services have a high content of creativity, innovation, and entrepreneurship. Arts and culture can play an important role in attracting companies in the creative economy to a local area.

Throughout the country, many performing groups have taken to public forums to display Random Acts of Culture™ (supported generously by the Knight Foundation) covering all art forms including music, dance, and theater.

Just a few weeks ago, the Arts & Science Council of Charlotte captured this dance performance from their local airport:

But there are so many other examples to choose highlight including a string quartet at an outlet mall in Georgia:

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