Arts Intranet

Jarin Hart

Thirty minutes into the 2011 National Arts Marketing Project Conference and listening to keynote speaker, Scott Stratten talk about unmarketing, I suddenly became aware of 2 things: 1) Scott Stratten is a genius  and 2) I was in the right place at the right time.

Being new to the arts world as well as the nonprofit world, I had no idea what to expect to gain (or lose) from attending the NAMP Conference. I recently landed a job with a small, nonprofit arts organization in Fort Wayne, IN, where I continue to encounter challenges with discovering effective methods of marketing for a unique, niche performing arts organization. Scott’s speech could not have come soon enough!

What Scott said, (though dripping with sarcasm), resonated in me, and judging by the tweets throughout the day, my mind wasn’t the only mind being blown!

I think sometimes we forget that marketing is a verb, and depends on our ability to engage our audience in fresh, new ways. Scott suggested we can maintain a successful relationship if we simply choose to “remarry” our current audience. I believe I heard an audible click in the minds of those around me as Scott nonchalantly suggested the concept of honoring our relationships with our current patrons.

Jill Robinson

 

If so many arts leaders believe that marketing and development departments working together will generate better patronage results, why are so few organizations actually doing it? To be sure, there are ample tactical examples of successful cross-departmental collaboration on campaigns. And, a few industry leaders are engaging in organization-wide patron development: Arts Club Theatre Company and 5^th Avenue Theatre are two I admire. But integrated patron management is far from being a mainstream practice. Perhaps it’s because true marketing-development collaboration requires change and new ways of doing things that most organizations find impossibly difficult—especially on top of everything else that’s necessary to keep the art on our stages and in our exhibit halls. Look beyond the challenges toward a starting point. Marketing and development need a bridge linking their often siloed departments. A couple of management initiatives and tools can build that bridge. 1. Integrated patron reporting. Most arts managers see their season as a string of single-ticket revenue targets, an exhibition with a visitor goal to hit, or an annual fund effort to bring in donations. It’s easy to miss individual patrons’ passion for your art when you are looking at them through the singular lens of individual campaigns. Take this sample patron history. At first, you’ll mostly likely see it as it’s usually reported, along departmental campaign lines: To marketing, this patron is a big-time subscriber: But does marketing know, as the box office likely sees on their screen, that this patron has also been buying extra tickets?

Shoshana Fanizza

I wanted to start out by giving you the link to my Storify—My #NAMPC experience via Twitter. I ended up winning the Most Tweets Award [at the National Arts Marketing Project Conference (NAMPC)] and I received a fun t-shirt!

I also won by connecting with more people on Twitter and getting to meet some of these people during the conference. It has been a fun and educational experience for me. If you had to miss the conference they promised to archive the keynote presentations soon.

NAMPC had its ups and downs, but mostly ups. However, through the entire conference, this year, like last year, there were some common themes running through most of the presentations.

Instead of a complete play-by-play like I did last year, I would like to leave you with the my most impressionable takeaways and some of my own thoughts (in no particular order):

• You gotta have passion—if you don’t, people will not be attracted to your mission, cause, project, program…Without passion, what is the point?
• Be weird and silly—or in other terms, be true to your own particular self. It’s not about being similar—it’s about standing out.
• Adding your own personality will increase your likeability.
• Have fun! What makes people want to join? Fun! If it is not enjoyable to you, it probably won’t be to your audiences.
• Everyone is diverse in one way or another. These are my personal thoughts: We can learn to reach out to others after we discover our own sense of diversity and understand personally what it feels like to be stereotyped and discounted.
• Keep ego out of the organization.
• Visual impact is necessary! There is so much blah, blah, blah, and not enough “language” of our arts. If you are a music organization, it would be good to have clips and videos of performances and music. If you are an artist, make viewing your art an experience. If you are theater and dance, videos are a must. How can people figure out if your art is for them if they can’t “see” it and feel it?
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Jarin Hart

Throughout the weekend of the National Arts Marketing Project Conference, several people tweeted about experiencing conference withdrawals, or unmarketing withdrawals, etc.

I didn’t experience this as I felt my head nearly exploding from all the information I was dutifully scribbling down as fast as arm could push my pen. Armed with page after page of notes and new, exciting ideas to share with my co-workers, I left NAMP feeling inspired and empowered.

The messages that resonated the loudest for me were:

1. Remarry your audience -- A simple, albeit brilliant concept, don’t you think? Scott Stratten reminded us all that we must honor and respect our current audience. We must ask, “What can I start doing? What can I stop doing? What can I continue doing?” We must take the time to listen to our current audience member and long-standing supporters, because too often we unwittingly take advantage of them. We abuse their loyalty whether or not that is our intention. “Make new friends, but keep the old, for one is silver and the other gold.”

Rohit Bhargava

For Nate Dern, the unlikely path to acting micro-stardom would come from a simple three-letter catchphrase that most people would barely consider a word.

As the artistic director of the Upright Citizens Brigade Theater in New York and a sociology PhD student at Columbia University, Nate had spent years auditioning for different roles. In late 2011, he landed a gig acting in a national commercial for AT&T Wireless called “Responsibilities.”

In the ad, a manager-type character dishes out unexpected responsibilities to his team because with their new Blackberries, they can “do more faster.” He tells one worker to upload more pictures of her baby to YouTube. He tells another to make sure and check in everywhere he goes on Foursquare. And he tells the character played by Nate Dern to keep updating his fantasy team – to which Nate replies “huh?”

It’s a funny ad and rapidly went viral on YouTube racking up several hundred thousand of views in a matter of hours. The source, however, for the majority of the early traffic was a site that no one would have expected: Reddit.com.

Reddit is an online link sharing forum mostly used by geeks talking about technology. So why was a community for techies driving hundreds of thousands of views of a funny AT&T ad?

It turns out that one of the active members of that Reddit community was Nate Dern—and as the commercial first aired, he posted this simple message on the community:

“Hi Reddit. After three years of auditioning, I booked my first commercial. I say "Huh?" in this AT&T spot. Just wanted to share.”